SAAS and Subscription Terms

1.Introduction

These SaaS & Subscription Terms ("SaaS Terms") govern the access to and use of software, applications, AI systems, automation tools, subscription services, cloud platforms, APIs, digital products, and Software-as-a-Service (SaaS) solutions provided by Webhood Infotech ("Webhood", "Company", "we", "our", or "us").

These SaaS Terms supplement the Terms & Conditions, Privacy Policy, Refund Policy, SLA, and any applicable service agreement.

By creating an account, subscribing to a service, accessing a platform, using an API, purchasing a subscription, or otherwise using any Webhood SaaS product, you agree to these Terms.

2.Scope

These Terms apply to:

• SaaS platforms
• AI Sales Assistants
• AI Chatbots
• CRM Systems
• ERP Systems
• Automation Platforms
• Lead Management Systems
• Marketing Platforms
• Customer Engagement Platforms
• APIs
• Mobile Applications
• Web Applications
• Future subscription-based products developed by Webhood

3.Account Registration

To access certain services, users may be required to:

• Create an account
• Provide accurate information
• Maintain updated information
• Verify contact details
• Create login credentials

Users are responsible for maintaining the confidentiality of their account credentials.

Users remain responsible for all activities occurring under their account.

4.Account Security

Users agree to:

• Use strong passwords
• Protect account credentials
• Prevent unauthorized access
• Notify Webhood immediately upon suspected compromise

Webhood shall not be liable for losses resulting from compromised credentials caused by user negligence.

5.Subscription Plans

Webhood may offer:

• Monthly subscriptions
• Quarterly subscriptions
• Annual subscriptions
• Enterprise subscriptions
• Usage-based subscriptions
• Custom commercial plans

Plan details shall be defined on the applicable pricing page, proposal, invoice, contract, or service agreement.

6.Free Trials

Webhood may provide:

• Free trials
• Demo accounts
• Evaluation accounts
• Limited-access plans

Webhood reserves the right to:

• Restrict features
• Limit usage
• Terminate trials
• Require payment after trial expiration

without liability.

7.Subscription Billing

By subscribing, users authorize Webhood and its payment providers to charge applicable fees.

Subscription fees may include:

• Platform fees
• License fees
• AI usage fees
• Storage fees
• Add-on fees
• Support fees
• Integration fees

Users remain responsible for applicable taxes, duties, levies, and government charges.

8.Subscription Renewals

Unless otherwise specified:

Subscriptions may automatically renew at the end of each billing cycle.

Users may cancel before the next renewal date to avoid future charges.

Failure to cancel before renewal may result in charges for the next billing period.

9.Cancellation Policy

Users may cancel subscriptions at any time.

Cancellation shall:

• Stop future renewals
• Prevent future subscription charges

Cancellation shall not:

• Generate refunds
• Reverse previous payments
• Waive outstanding balances

Access may continue until the end of the active billing period.

10.Refund Policy

Subscription payments are generally non-refundable.

This includes:

• Monthly plans
• Annual plans
• AI subscriptions
• Platform subscriptions
• Add-on services

Refunds may only be granted where required by law or expressly approved by Webhood.

11.Acceptable Use

Users agree not to:

• Violate laws
• Engage in fraud
• Distribute malware
• Attempt unauthorized access
• Interfere with platform operations
• Reverse engineer software
• Scrape data without authorization
• Abuse APIs
• Send spam
• Conduct phishing activities
• Use services for illegal purposes

Webhood reserves the right to suspend or terminate accounts involved in prohibited activities.

12.AI Services

Certain Webhood services may utilize artificial intelligence.

Users acknowledge that:

• AI outputs may contain inaccuracies.
• AI-generated responses require human review.
• AI systems may generate incomplete information.
• AI recommendations are not professional advice.

Users remain solely responsible for decisions made using AI-generated outputs.

13.User Content

Users may upload:

• Data
• Files
• Images
• Documents
• Customer records
• Marketing materials
• Business information

Users retain ownership of their content.

However, users grant Webhood a limited license to process such content for the purpose of operating and delivering services.

14.Data Responsibility

Users are responsible for:

• Data accuracy
• Data legality
• Data permissions
• Compliance with privacy laws

Users warrant that they possess all necessary rights to upload and process submitted information.

15.Email and Messaging Compliance

Where SaaS products provide:

• Email outreach
• WhatsApp messaging
• SMS communication
• Marketing automation

Users remain solely responsible for compliance with:

• Anti-spam laws
• Marketing regulations
• Data protection laws
• Consent requirements

Webhood shall not be responsible for unlawful marketing activities performed by users.

16.Usage Limits

Webhood may impose limits on:

• Contacts
• Leads
• Users
• Storage
• API requests
• Messages
• AI requests
• Email volume
• Processing capacity

Usage limits may vary depending on subscription plans.

Additional usage may require upgraded plans or additional charges.

17.Platform Availability

Webhood will use commercially reasonable efforts to maintain service availability.

However, Webhood does not guarantee:

• Continuous uptime
• Uninterrupted access
• Error-free operation
• Availability of specific features

Temporary interruptions may occur due to:

• Maintenance
• Security updates
• Infrastructure failures
• Third-party outages

18.Third-Party Integrations

Services may integrate with:

• Google
• Microsoft
• Meta
• WhatsApp
• OpenAI
• Razorpay
• Stripe
• SMTP providers
• Cloud providers

Webhood shall not be liable for:

• Provider outages
• API changes
• Account suspensions
• Pricing changes
• Policy changes
• Third-party failures

19.Intellectual Property

All rights, title, and interest in Webhood products remain the exclusive property of Webhood.

This includes:

• Source code
• SaaS platforms
• Software architecture
• APIs
• Databases
• Automation systems
• AI systems
• Templates
• Methodologies
• Frameworks
• Documentation
• Trademarks

No ownership rights are transferred through subscription or platform access.

20.License Grant

Subject to compliance with these Terms, Webhood grants users a limited, non-exclusive, non-transferable, revocable license to access and use subscribed services.

No rights are granted beyond those expressly stated.

21.Restrictions

Users shall not:

• Copy software
• Resell services without authorization
• Modify proprietary systems
• Create derivative works
• Reverse engineer software
• Circumvent security mechanisms

Except where prohibited by applicable law.

22.Account Suspension

Webhood may suspend accounts immediately where:

• Payments remain unpaid
• Fraud is suspected
• Security risks exist
• Abuse occurs
• Terms are violated
• Legal concerns arise

Suspension shall not create refund obligations.

23.Account Termination

Webhood may terminate accounts where:

• Serious violations occur
• Repeated violations occur
• Fraudulent conduct is detected
• Legal requirements necessitate termination

Upon termination:

• Access may be revoked
• Data may be removed
• Services may cease

Subject to applicable legal obligations.

24.Data Retention After Termination

Following account termination, Webhood may:

• Retain data for compliance purposes
• Retain backup copies
• Remove data after reasonable periods

Users are encouraged to export important data before cancellation.

25.Limitation of Liability

To the maximum extent permitted by law:

Webhood's total liability shall never exceed the amount paid by the user during the twelve (12) months preceding the event giving rise to the claim.

Webhood shall not be liable for:

• Lost revenue
• Lost profits
• Lost opportunities
• Business interruption
• Data loss
• Indirect damages
• Consequential damages
• Special damages

26.Indemnification

Users agree to indemnify and hold harmless Webhood from claims, damages, liabilities, costs, expenses, and legal fees arising from:

• User conduct
• User content
• Violation of laws
• Violation of these Terms
• Unauthorized activities

27.Force Majeure

Webhood shall not be liable for delays, interruptions, or failures caused by:

• Natural disasters
• Internet outages
• Power failures
• Cyberattacks
• Government actions
• Labor disputes
• Pandemics
• Events beyond reasonable control

28.Modifications

Webhood may modify these SaaS Terms at any time.

Updated versions become effective upon publication.

Continued use of services constitutes acceptance of revised Terms.

29.Governing Law

These SaaS Terms shall be governed by the laws of India.

Any dispute shall fall under the exclusive jurisdiction of the courts located in Jamshedpur, Jharkhand, India.

30.Contact

By using Webhood services, users acknowledge and agree to comply with this Acceptable Use Policy.