Privacy Policy
Last Updated: June 15, 2026
These Terms & Conditions govern the use of our website, products, software, SaaS platforms, AI solutions, automation services, consulting services, mobile applications, and all other services offered by Webhood Infotech. Please read them carefully before engaging our services.
1.Introduction
Webhood Infotech ("Webhood", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect information when you:
- Visit our website
- Submit inquiry forms
- Contact us by email, phone, WhatsApp, or social media
- Purchase products or services
- Use our software applications
- Use our SaaS platforms
- Use AI-powered services
- Subscribe to newsletters or marketing communications
- Interact with any products, services, applications, platforms, or solutions operated by Webhood Infotech
By using our services, you consent to the practices described in this Privacy Policy.
2.Business Information
3.Information We Collect
We may collect information directly from you, automatically through technology, or from third-party services.
- Full name
- Business name
- Company details
- Email address
- Phone number
- Billing address
- Shipping address
- Tax information
- Payment information
- Communication preferences
- Project requirements
- Branding assets
- Logos
- Documents
- Marketing materials
- Technical specifications
- Business workflows
- Customer data supplied by the Client
- IP address
- Browser type
- Device information
- Operating system
- Screen resolution
- Geographic location (approximate)
- Language settings
- Website usage statistics
- Referral sources
- Pages viewed
- Session duration
- Navigation paths
- Click activity
- Download activity
- User interactions
- Feature usage
4.How We Collect Information
Information may be collected through:
- Website forms
- Contact forms
- Email communications
- WhatsApp communications
- Phone calls
- Support tickets
- Client onboarding forms
- SaaS account registrations
- API integrations
- Cookies
- Analytics tools
- Marketing platforms
5.How We Use Information
We may use information to:
- Provide services
- Deliver projects
- Manage accounts
- Process payments
- Respond to inquiries
- Improve services
- Personalize user experiences
- Deliver software updates
- Monitor security
- Provide customer support
- Analyze website performance
- Send service notifications
- Send marketing communications
- Comply with legal obligations
6.Legal Basis for Processing
Where applicable, we process information based on:
- User consent
- Contractual necessity
- Legitimate business interests
- Compliance with legal obligations
- Protection of legal rights
7.Cookies and Tracking Technologies
Our website and applications may use:
- Essential cookies
- Performance cookies
- Analytics cookies
- Functional cookies
- Marketing cookies
- Session cookies
Cookies help us:
- Improve website functionality
- Analyze user behavior
- Enhance security
- Personalize experiences
- Measure marketing effectiveness
Users may disable cookies through browser settings, although certain features may become unavailable.
8.Analytics and Marketing Tools
We may use services including but not limited to:
- Google Analytics
- Google Tag Manager
- Google Search Console
- Meta Pixel
- LinkedIn Insights
- Microsoft Clarity
- Email marketing platforms
- CRM systems
- Advertising platforms
These providers may collect information according to their own privacy policies.
9.Communication Data
When contacting Webhood through:
- Phone
- Live Chat
- Support Tickets
- Social Media
- Support purposes
- Quality assurance
- Training
- Security
- Legal compliance
10.Payment Information
Payments may be processed through third-party payment providers.
11.Client Project Data
During project execution, Clients may provide information necessary for the successful delivery of services.
- Documents
- Databases
- Customer information
- Business records
- Internal workflows
- Marketing assets
- Software credentials
Such information shall be used solely for project-related purposes unless otherwise authorized.
Clients remain responsible for ensuring they possess legal authority to provide such information.
12.AI Services and Data Processing
Certain services may utilize artificial intelligence technologies.
Where AI-powered tools are used:
- User inputs may be processed through AI systems.
- Outputs may be generated automatically.
- AI-generated responses may contain inaccuracies.
- Human review may be required.
Webhood may use AI technologies to improve operational efficiency, customer support, automation workflows, and software functionality.
Sensitive information should not be submitted to AI systems unless explicitly required and authorized.
13.SaaS Platforms and User Accounts
Users of Webhood software platforms may provide:
- Account information
- Usage data
- Uploaded content
- Business information
- Communication records
We may use such information to:
- Operate the platform
- Maintain security
- Improve services
- Prevent abuse
- Comply with legal obligations
14.Data Sharing
We do not sell personal information.
However, information may be shared with:
- Employees
- Contractors
- Freelancers
- Hosting providers
- Cloud providers
- Payment processors
- Domain registrars
- Legal advisors
- Government authorities where legally required
Information shall be shared only when reasonably necessary to provide services, comply with legal obligations, or protect legitimate business interests.
15.International Data Transfers
Webhood may serve clients worldwide.
Information may be processed, stored, or transferred across different countries where:
- Service providers operate
- Infrastructure is located
- Business operations require
By using our services, users acknowledge and consent to such international transfers where applicable.
16.Data Retention
We retain information for as long as reasonably necessary to:
- Deliver services
- Maintain business records
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Retention periods may vary depending upon the type of information involved, applicable legal obligations, and operational needs.
17.Security Measures
Webhood employs commercially reasonable security measures designed to protect information against unauthorized access, misuse, or disclosure.
- Access controls
- Authentication systems
- Security monitoring
- Secure hosting practices
- Encryption where applicable
- Backup procedures
However, no system can guarantee absolute security.
Users acknowledge that transmission of information over the internet carries inherent risks.
18.Data Breaches
In the event of a security incident or data breach, Webhood may:
- Investigate the incident
- Mitigate risks
- Notify affected parties where legally required
- Cooperate with relevant authorities
The timing and scope of notifications shall be determined in accordance with applicable laws and operational considerations.
19.User Rights
Subject to applicable laws, users may have rights relating to the processing of their personal information.
- Access personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Withdraw consent
- Object to certain processing activities
Reasonable verification may be required before processing requests.
20.Children's Privacy
Webhood services are not directed toward children under the age of 18.
We do not knowingly collect personal information from minors.
If such information is discovered, reasonable efforts will be made to remove it in accordance with applicable legal requirements.
21.Third-Party Websites
Our website, applications, or communications may contain links to third-party websites.
Webhood is not responsible for:
- Third-party content
- Privacy practices
- Security measures
- Policies of external websites
Users should review the privacy policies of any third-party services they access.
22.Compliance with Laws
Webhood may disclose information when reasonably necessary to:
- Comply with legal obligations
- Enforce agreements
- Protect rights
- Investigate fraud
- Prevent abuse
- Protect public safety
23.Business Transfers
In the event of a business transaction involving Webhood, user information may form part of the transferred assets.
- Merger
- Acquisition
- Investment transaction
- Corporate restructuring
- Sale of assets
Any such transfer shall remain subject to applicable legal requirements and confidentiality obligations.
24.Changes to this Privacy Policy
Webhood reserves the right to modify this Privacy Policy at any time.
25.Contact Us
For privacy-related questions, requests, or concerns, please contact:
Birsanagar Zone Number 5,
Jamshedpur,
Jharkhand – 831019,
India
By using our website, products, services, software, SaaS platforms, and applications, you acknowledge that you have read, understood, and agreed to this Privacy Policy.